Help & Support

Getting Started

How do I create an event?

Download the Tetamu app, tap the + button, and fill in your event details. You'll get a shareable QR code and link instantly.

How do guests upload photos?

Guests scan the QR code or tap your shared link. They can upload photos instantly without downloading the app or creating an account.

When do photos disappear?

You set the expiration time when creating the event. After that time, all photos automatically disappear forever. This is what makes Tetamu special!

Features

Can I retake photos?

Yes! The app lets guests retake photos as many times as needed before uploading. Get the perfect shot every time.

Can I edit my event after creating it?

Yes, you can edit most event details before guests start uploading. Some settings like expiration time are locked for security.

Is there a limit to photos?

You can set a maximum number of photos when creating the event. Common limits are 10-100 photos depending on your plan.

Troubleshooting

Photos aren't uploading

Check your internet connection. Ensure the event hasn't expired and the photo limit hasn't been reached. Try uploading again.

I can't see the QR code

Make sure location services are enabled. Try refreshing the app. Contact support if the issue persists.

Still Need Help?

We're here to help! Reach out to our support team:

Email: support@tetamu.app

Response time: Usually within 24 hours